[ He catches the perplexed look on her face, and makes a mental note to explain that to her, as well. ]

No. Mortals are scheduled to die up to a month before. When their time arrives, we use our death scythes to release their cinematic record. It is a literal cinematic film reel that plays their entire life for us. We use that to determine whether or not they should be spared. Which is a very rare occurrence. After that, the fate of their soul is out of our hands.